QLM Staff List 

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• Jay Moskowitz, NHA and QLM's Chief Executive Officer and Owner

  Jay Moskowitz, NHA and QLM's Chief Executive Officer and Owner, has been a licensed nursing home administrator in excess of 20 years and leads the administrative and operational workings of the management company and our contracted facilities. Mr. Moskowitz owns two long-term-care nursing facilities in the Denver metro area.

  Mr. Moskowitz combines his broad-spectrum operations experience in the LTC industry with an active presence and voice in the legislative process, both state-wide and nationally. He is frequently consulted on issues of industry trends and survey compliance.

  Mr. Moskowitz's facilities have been used as a training ground for federal survey team members. Mr. Moskowitz is a Board Member of the Department of Healthcare Policy and Financing Long Term Care Advisory Committee. Mr. Moskowitz is also the Current Past Chairman of the Colorado Health Care Association. 

  "Through my experiences as an owner and operator, I have been able to achieve success within the ever changing health care industry. Much of the success achieved in my facilities came from dedicated, knowledgeable individuals throughout the industry. I decided to put together a team of individuals to provide expertise in all aspects of long term care. The team would include experts in business, accounting, operations, regulatory compliance, and support for nursing personnel. The result of that decision was to form the managment group (QLM) to provide expertise to other owners and operators, thus providing a better quality of life to residents and improving financial results for owners."

  Jay Moskowitz, CEO

• Steve Silva, CPA and QLM's Chief Financial Officer and Owner

  Steve Silva, CPA and QLM's Chief Financial Officer and Owner has been providing financial leadership to QLM facilities since 1996. Mr. Silva has developed a comprehensive system for LTC financial operations and reimbursement which has enabled our facilities to lead the industry in reorganizing its financial operations in the changing health care reimbursement arena.

  Prior to the launch of QLM, Mr. Silva was the Senior Auditor and Consultant for Myers & Stauffer, which holds the contract for Colorado Medicaid audit functions. Mr. Silva is recognized by the State of Colorado as an expert on Medicaid reimbursement issues.

  "To provide a high quality of care, a facility must have the financial ability to meet the needs of its residents. Accurate financials and cost reports are key components to a facility's financial and operational success." Steve Silva, CFO

• Bob Jones, Chief Operating Officer

  Bob has 28 years of experience in the health care profession. For the past 6.5 years, he has served as Division Vice President of Life Care Centers of America’s Mountain States Division where he was responsible for overseeing more than 30 nursing facilities, retirement communities, independent living facilities, Alzheimer’s centers, and home health care agencies throughout Wyoming, Colorado, New Mexico and Hawaii. Bob has served on the Board of Directors for the Colorado Health Care Association for the past 6.5 years. He has also served on the State Committee for Medicaid Reimbursement and the Colorado Foundation for Medical Care. Bob’s other experience includes five years as Chief Operating Officer of the Minneapolis-based Sage Company/Goodman Group.

  Bob spent ten years working with Living Centers of America and five years with HCR. He also served four years with Sioux Valley Hospital in South Dakota as a Charge Nurse. Bob received a masters degree in business administration from Aquinas College in Grand Rapids, Michigan. Bob also obtained both a bachelors degree in health care administration and an associates degree in nursing from the University of South Dakota in Vermillion.

• J. Drew Filchak, Chief Administrative Officer

  J. Drew Filchak, Chief Administrative Officer, has 18 years experience in Long Term Care Operations and Financial Reimbursement systems development.

  Mr. Filchak provides contracted QLM facilities with integrated operational process management, survey compliance guidance, and financial support that combines to produce a successful and profitable outcome. Mr. Filchak's experience as a LTC Medicare Operations and Reimbursement consultant and as the Director of Finance for a managed care company provides QLM facilities with a solid, functional understanding of fiscal implications in the multi-faceted operating environment of today's health care facility.

• Pam Smith, NHA - Regional Operations Director

  Pam's experience in facility operations exceeding 15 years combined with her common sense approach to problem solving, enables her to make a lasting contribution to the success of a facility.

  Through systems development and monitoring, Pam works closely with facilities to strengthen their ability to accomplish success. She has a true talent for identifying problems and coming up with solutions that work and make sense. As an Administrator, Pam successfully demonstrated her ability to navigate through the ever-changing regulatory environment while ensuring residents were the focal point of each day. Her satisfaction is gauged by the outcomes in quality of care in each facility she consults with.

• Emily Herl, PHR, Director of Human Resources

  Emily Herl, a certified Professional in Human Resources brings experience to QLM with managing employees and coaching strategic leadership teams.  Emily works closely with the local SHRM chapters to stay up to date and be involved in the community.  Prior to QLM, Emily has worked in the retail, manufacturing, and hospitality industry.  She has a strong passion for people and their potential.  Emily works closely with the buildings to provide support and training to the Administrators and Director of Nursing to empower their staff to provide quality care to the residents.

• Kaile Hilliard, Director of Resident Services

  Kaile Hilliard, BA- Kaile has worked as a geriatric case manager and as a case manager trainer before working as a long term care state surveyor. Kaile’s areas of expertise include, survey preparedness, management and correction, State and Federal regulatory compliance, community resources, training, and education as well as problem solving.  Kaile also holds a Crisis Prevention Intervention instructor certification and she has completed the Eden Alternative Associate training. Kaile works with facilities to identify specific social service and activity based concerns and problem solves to meet the facility’s specific needs. Kaile’s experience as an adult educator is an asset to conveying information to the training recipients and her background as a state surveyor brings a knowledge and understanding of the regulations to help facilities ensure compliance.

• Terri Blechar, Facilities Accountant and Reimbursement Specialist

  Terri Blechar, Facilities Accountant and Reimbursement Specialist provides our facilities with hands-on financial assistance in the form of Financial Statement generation, cost report production and budget development and compliance as well as coordination of QLM facilities' Medicare, Medicaid and other government audits.

  Ms. Blechar's LTC experience spans 20 years and encompasses all aspects of the LTC fiscal reimbursement process. Ms. Blechar is adept at bringing financial concerns to satisfactory conclusion with State and Federal agencies.

• Cynthia Haskell, RN, Nurse Consultant

  Cynthia's areas of expertise include development and implementation of effective CQI programs, survey preparedness, management and correction, State and Federal regulatory compliance, wound treatment (both prophylactic and therapeutic). MDS and care planning systems, development and implementation of clinical systems and staff recruitment and retention.

  Cynthia is available for independent consultation in all aspects of facility clinical operations.

  "Adherence to established systematic structure is the key to performing well in the demanding health care regulatory environment. Going beyond the average health service delivery and focusing on passion and excellence not only provides the resident with the ultimate care they deserve and require, but also supports and covers the provider in the litigious-prone mind-set of today's society."

• Dorothy Barta, RN, Nurse Consultant

  Dorothy Barta, RN, Nurse Consultant brings to Pathways' clients a thorough, working knowledge of the issues inherent in nursing home clinical management.

  With over 30 years experience in health care delivery, including a substantial tenure as Director of Nursing and as a State Health Department surveyor, Dorothy offers facility clinical leadership step-by-step guidance and comprehensive, clinical systems oversight.

• Andrea Rogers, RN (MS, CRRN, NHA)

  Andrea Rogers, RN (MS, CRRN, NHA) functions as QLM's and Pathways for Quality's Clinical Reimbursement Specialist. Ms. Rogers' background in Clinical Reimbursement Services Coordination provides facilities with operational direction based on regulatory compliance and supporting clinical documentation. In relation to PPS and the RAI process, Ms. Rogers ensures accurate Medicare and Medicaid claims submission through facility education, documentation review and guidance, and systems implementation. Her extensive LTC background spanning in excess of 25 years includes operations and consulting in both free-standing and hospital-based subacute unit management.

  "The greatest challenge I see in the reimbursement environment is effectively communicating regulatory directives to the ever-changing facility front-line care givers. We are already asking a tremendous amount from nurses and I think we need to recognize they are a facility's greatest asset."

• Betty Keen, RN, RHIT, MDS/RAI/OASIS, MDS Consultant

  Betty joined the Pathways for Quality consulting team in January, 2011. She comes to us from the Colorado Department of Public Health and Environment (CDPHE) where she has been employed since 1998. Her role within the CDPHE since 2000 has been as the MDS (LTC) and OASIS (HH) clinical coordinator; however, her health care career spans over 40 years. Betty has worked in such fields as hospitals, clinics, and Alzheimer’s units in many capacities including medical coding and record auditing. As a Colorado state compliance surveyor for both hospitals and nursing homes, Betty worked daily with long term care providers, management and consultants, home health agencies and other Colorado health facility compliance surveyors to answer questions and provide education regarding regulatory compliance in clinical and ICD-9 CM coding, and the MDS and OASIS assessment process.  She helped organize and create the National State RAI Coordinator panel that works directly with CMS to answer questions from providers and other state RAI coordinators. The panel has assisted CMS in writing MDS coding updates since 2005, and worked in conjunction with CMS on the MDS 3.0 process that was implemented on October 1, 2010. In her free time, Betty enjoys gardening, reading, cooking and spending time with her grandchildren.