Frequently Asked Questions
Are licensed nurses on duty around-the-clock?
As a skilled nursing facility, we provide 24 hour, 7 days per week licensed nursing staff in the facility.
What is included?
Room and Board, meals, nursing care, social services, activities, housekeeping and laundry
What is not included?
While not meant to be all-inclusive as a list of excluded items and services, the following items are the responsibility of the resident or family. Ancillary services such as diagnostic procedures, pharmacy, physician services, rehabilitative therapies, etc. are not included in the Room & Board rate. Supplemental services like beauty shop and personal item shopping are also the responsibility of the resident.
How often will my loved one be seen by a physician?
At least monthly for the first 90 days and then every 60 days. ? A physician may visit more often if the patient is ill or needs to see the doctor.
How do you match roommates?
Personal consideration is given to roommates' preferences, and medical needs are evaluated in determining the appropriate room selection.
Do you have private rooms?
Yes, private rooms are available. If a private room is not available at the time of request, you may be placed on a waiting list for the next available Private Room.
Are residents able to have personal items in their rooms?
Yes, in fact it is strongly encouraged in an effort to create familiar surroundings, and ease the transition to the facility.
How does Harmony Pointe Nursing Center prevent abuse?
Extensive abuse prevention efforts have been employed at Harmony Pointe Nursing Center. Our staff is educated on a regular basis on how to recognize abusive patterns and how to report abuse allegations.
Is a grievance procedure available to residents?
The grievance procedure is integral to the Resident Bill of Rights.
What security measures are in place?
Visitors are required to sign in at the front desk. After business hours, the facility doors are locked and access to the facility is available with the approval of the nursing supervisor.
Are state Health Department inspection reports available upon request?
The reports are available to visitors and residents, and are maintained in the lobby for review.