Frequent Asked Questions

Are licensed nurses on duty around-the clock?

Absolutely. As a skilled nursing facility, we provide 24 hour, 7 days a week licensed nursing staff in the building and on duty.

What is included?
Room and Board, meals, nursing care, social services, activities, housekeeping, and laundry.

What is not included?
While not meant to be all-inclusive as a list of non-included items and services, the following is meant to give an idea of what is the resident's responsibility. Ancillary services such as diagnostic procedures, pharmacy, physician services, rehabilitative therapies, etc. are not included in the Room and Board rate. Supplemental services like beauty shop and personal item shopping are also the responsibility of the resident.

How often will my loved one, be seen by a physician?
At lease monthly for the first 90 days and then every 60 days. A physician can visit more often is the patient is ill or needs to see the doctor.

How do you match roommates?
Personal consideration is given to roommates' preferences and prior history. Like personalities are paired together whenever possible.

Do you have private rooms?
Yes, private rooms are available. If a private room is not available a the time of request, you will be placed on a waiting list for the next available private room.

Do residents have personal items in their rooms?
Yes, in fact it is strongly encouraged in the hope of creating a familiar space for each resident to call home.

How does Uptown Healthcare Center prevent abuse?
Extensive abuse prevention efforts have been employed at Uptown Healthcare Center. Our staff is educated on a regular basis on how to recognize abusive patterns and how to report abuse allegations. Residents are also trained how to recognize and report abuse.

Is a grievance procedure available to residents?
Absolutely. The grievance procedure is integral to the Resident Bill of Rights.

What security measures are in place?
24-hour monitoring of entrances - electronic magnetic determent locking system. All visitors are required to sign-in at the front desk during business hours. After business hours, the facility doors are locked and access to the facility is available only with the charge nurse's knowledge.

Are state Health Department inspection reports available upon request?
Yes. In fact, the reports are available to all visitors and residents without having to request them. The reports are available in the lobby for general public review.